What does fragrance-to-share™ mean?
Avant Skincare is pioneering fragrance-to-share™. We champion diversity & unity by seeking to redefine inclusive beauty. Our fragrances are modern classics, seeking to blur the boundaries imposed by gendered scents and instead embrace each individual’s nuances.
What does skincare-to-share™ mean?
Fully embracing skincare-to-share™, Avant has developed a wide range of products that are designed to be effective for everyone. The brand marks a tipping point in the skincare industry where neither product nor brand is bound to gender, skin colour or ethnicity, but simply to what the skin needs.
How should I store my products?
We recommend storing our products in a cool, dry space.
What are the product's shelf life?
The shelf life of the product is indicated on the packaging. We recommend using our products within 12 months after opening. Please note, this can change for some of our products, this information can be found on the bottom of your product. If you have any questions, or can not identify the shelf life recommendation, don’t worry; our customer care team is here to assist you.
How can I track my order?
Once your item has been shipped, you will be sent your tracking number by email.
How can I find the product expiry date?
If you would like to know the expiration date of your product, please contact our customer care team with the 3 digit code on the bottom of your product. We will then get back to you as soon as possible.
My order is wrong, what can I do?
Simply contact our Customer Services Team and we will assist as soon as possible.
My order is being shipped outside the UK, will I have to pay customer charges?
If your order is being shipped outside of the UK, you will not be charged customers. However, we advise you to check requirements with your local authority before placing your order.
Are your products vegan?
We have a vegan-friendly range that includes moisturisers and serums to exfoliators and eye treatments.
Are your products gluten free?
We have a range of gluten-free products. For customers with gluten sensitivities we advise you to contact our customer service team. We will then be able to provide you with a list of our gluten-free products.
Are your products safe to use during pregnancy?
All of our products are safe to use during pregnancy and breast-feeding. However, every person is different, therefore we recommend discussing the products with your physician before purchasing.
Do Avant Skincare test on animals?
At Avant Skincare, we hate compromise. Avoiding certain ingredients and demanding outstanding formulas shouldn’t mean sacrificing credentials in other areas – and we know lots of you feel this way too. This is the reason why our entire assortment is NOT TESTED ON ANIMALS and is proudly certified by Cruelty-Free International. You will find a Leaping Bunny on the back of your favourite Avant products to illustrate this certification.
Where does your R.N.A come from?
The R.N.A in our products is derived from plants.
Brexit Update: Does Brexit affect EU/EEA orders?
No, Brexit does not affect any orders to EU countries, nor will you have to cover any additional VAT charges or customs. For any further enquiries or questions please do not hesitate to contact us on [email protected], or message us on our chat for a more immediate response.
What should I do if I receive an incorrect item?
We have high standards when it comes to packaging your order, however mistakes may occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.
We will review each case individually when considering the return of the product; in some cases, we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.
What should I do if my item is damaged?
Although we take care to prevent any damage to your goods during transit, it is possible that some problems may arise. Please accept our apologies if you have received a damaged item.
We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.
You can contact us through our Contact us page, chat, or by emailing us at [email protected] Where possible, please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.
How do I report a fault with my product?
We take all complaints regarding the quality of our products very seriously and we will need to investigate the reported fault in more detail.
In order to do this, we ask that you contact us through our Contact us page, chat, or by emailing us at [email protected] Please provide details of the fault and attach pictures to your message where possible.
How do I arrange a return?
Please contact us through our Contact us page, chat, or by emailing us at [email protected] and a member of our team will arrange your return.
You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.
If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item. Any item you have accepted and then returned is your responsibility until it reaches our warehouse safely. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.
Please note that if you purchased Avant products in-store or through another retailer or website, please contact that store directly to enquire about their return policy as we are unable to process such refunds.
Will you refund my postage costs to return an item?
We are more than happy to refund postage costs to return an item where the return is required due to our error, including
- If we sent you the wrong item
- If the item is damaged or faulty
- Where you are returning a substitute item which you do not want to keep
We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you. Again, we recommend using a delivery service that insures you for the value of the goods.
We will not refund postage costs to return any items due to reported damage or fault where no error was found in the testing process. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.
Coming Soon / Out of Stock/ Backdated Items
If an item selected is temporarily out of stock at the time of your order, it will be noted on your packing slip. We aim to ship coming soon items on the suggested date, however on some occasions this may be before or after this date. The cancellation period for these items starts from the moment of the initial order. Products on the back-order will be delivered as soon as they are available. In all circumstances, you will be charged the original price for the item and it will be delivered to you as soon as available.
Are your products natural or organic?
Avant Skincare products combine the benefits of both the natural skincare routine and effective scientific formulations. We do not label our products as ‘organic’ or ‘natural’, as these do not hold a consistent definition. We meticulously scrutinise each ingredient that formulates our products and always stand by this blend of nature and science, our goal is to make customers feel confident in their own skin.
Do you carry any products with SPF?
We have a SPF Broad Spectrum SPF 50 available. You can find more information here.
Do you offer gift wrapping?
At present we do not provide gift wrapping, although we plan to have this service ready very soon. Discover our gift guide.
Money has been taken from my account, but I have not received a confirmation email?
On rare occasions, if a payment has not been processed properly, then you may notice that your funds have been provisionally taken from your account. Please allow 2-3 working days for the fund to return. If you would like customer service to confirm this please contact us at [email protected].
Do you have any fragrance-free products?
We have a Sensitive Skincare collection which is fragrance-free. You can find more information about these products here.